Keyseurope.eu  is your trusted reseller of original software licenses at the best price.

We are a trained staff, with experience gained in the IT sector since 2023. We have made thousands of customers satisfied, providing original and guaranteed software as well as free technical support, when requested, installing and activating our products.

Privacy Policy of www.keyseurope.eu

Welcome to the privacy policy of www.keyseurope.eu. This policy will help you understand what data we collect, why we collect it, and what your rights are in relation to it.

Latest update: 20 July 2025

 

Table of contents

• Owner and Data Controller
• Types of Data collected
• Mode and place of processing the Data
• The purposes of processing
• Cookie Policy
• Further Information for Users in the European Union
• Additional information about Data collection and processing
• Definitions and legal references

Owner and Data Controller

Mediasoftkeys Brescia Italy

Owner contact email: info@keyseurope.eu

Type of Data we collect

The owner does not provide a list of Personal Data types collected.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Application.
Unless specified otherwise, all Data requested by this Application is mandatory and failure to provide this Data may make it impossible for this Application to provide its services. In cases where this Application specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by this Application or by the owners of third-party services used by this Application serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

Users are responsible for any third-party Personal Data obtained, published or shared through this Application.

Mode and place of processing the Data

Methods of processing

The Owner takes appropriate security measures to prevent unauthorised access, disclosure, modification, or unauthorised destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

Place

The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.

Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.

Retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Cookie Policy

This Application uses Trackers. To learn more, Users may consult the Cookie Policy.

Further Information for Users in the European Union

Legal basis of processing

The Owner may process Personal Data relating to Users if one of the following applies:

• Users have given their consent for one or more specific purposes.
• provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
• processing is necessary for compliance with a legal obligation to which the Owner is subject;
• processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
• processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

 

Further information about retention time

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

Therefore:

• Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
• Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.

 

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.

Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

The rights of Users based on the General Data Protection Regulation (GDPR)

Users may exercise certain rights regarding their Data processed by the Owner.

In particular, Users have the right to do the following, to the extent permitted by law:

• Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
• Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
• Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
• Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
• Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
• Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
• Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
• Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organisation governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.

If any such transfer takes place, Users can find out more by checking the relevant sections of this document or enquire with the Owner using the information provided in the contact section.

Details about the right to object to processing

Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.

Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to exercise these rights

Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.

Additional information about Data collection and processing

Legal action

The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Application or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System logs and maintenance

For operation and maintenance purposes, this Application and any third-party services may collect files that record interaction with this Application (System logs) or use other Personal Data (such as the IP Address) for this purpose.

Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

Changes to this privacy policy

The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

Definitions and legal references

Personal Data (or Data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data

Information collected automatically through this Application (or third-party services employed in this Application), which can include: the IP addresses or domain names of the computers utilised by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.

User

The individual using this Application who, unless otherwise specified, coincides with the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Processor)

The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.

This Application

The means by which the Personal Data of the User is collected and processed.

Service

The service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

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Legal information

This privacy policy relates solely to this Application, if not stated otherwise within this document.

 

 

How can we help?

 

Footer

This website collects a lot of information about you when you use it.

This information is used for several reasons, such as: Sell ​​products: To process your orders and manage payments. Improve the site: To understand how you use the site and personalize your experience. For example, to show you advertisements more relevant to your interests. Communicate with you: To send you newsletters, special offers or answer your questions. Manage your information: To create your account and manage your personal data. Types of information collected: Basic information: Name, surname, email, address, telephone number. Information on the use of the site: Pages visited, products viewed, clicks on links.

Device information: Device type, operating system, browser. Payment Information: Credit card information or other payment methods. What is this information for: Marketing: To send you personalized offers and promotions. Analytics: To understand how users use the site and improve the user experience. Customer Support: To answer your questions and resolve any issues. How to protect your data: Read the privacy policy: To get a complete view of how your data is collected and used. Manage your preferences: Many tools allow you to control what information is collected and how it is used. Use cookie blocking tools: To limit tracking of your online behavior. Essentially, this website collects a wide range of information about you to provide you with a personalized experience and improve its services. It is important that you are aware of what information is collected and how it is used.

 

Legal Basis for Used Software Trade in the EU

Key Points:

• EU Law:
  • The EU has a uniform law on copyright that establishes the principle of exhaustion of rights. This means that once a software producer sells a copy of their software, they lose the right to control further distribution of that specific copy.
  • This principle applies to both physical copies (e.g., CDs, DVDs) and digital downloads.
  • The resale of used software licenses, including online transfers, is generally permitted within the EU.
  • Second-hand buyers have the right to updates and patches, as long as these are necessary for the software to function.
• International Law:
  • The WIPO Copyright Treaty provides an international framework for copyright protection, including computer programs.
  • It also addresses the principle of exhaustion of rights, but with some limitations and exceptions.

In essence, the EU legal framework allows for the legitimate trade of used software licenses, ensuring a fair balance between the rights of software producers and consumers.

Refund and Return Policy

Please note that digital licenses can only be refunded in case of failure. We cannot refund an already activated license. To obtain a refund, please contact us via email at info@keyseurope.eu.com within 30 days of purchase. You must provide us with your order number and license key.

If you report a defective product, we will diagnose the fault and provide troubleshooting steps within 24 hours. If we are unable to resolve the fault, we will provide you with a replacement product or a full refund. Our promise is that if you contact us for assistance, and we are unable to resolve a technical issue, we will provide you with a full refund. Refund processing takes 5-10 business days.  

Please note that all licenses sold by Keyseurope.eu are valid for a single PC and cannot be transferred to another PC.

Software compatibility is entirely the customer's responsibility, as we are the sellers of the licenses; all software is provided by Microsoft and is copyrighted, therefore no refunds will be made for software compatibility.

Defective key codes will be replaced or refunded according to the customer's choice. Defective codes can only be demonstrated by us with a Microsoft PID Checker output.

Keyseurope is not responsible for any local computer problems that may prevent the normal operation of any software.

All products sold by Keyseurope.eu include a 1-year warranty for reinstallation and PC reset cases and free chat/email support.

To deliver the goods immediately, as we do, we need your explicit consent, so as not to hold the goods for the 30-day cooling-off period. Please note that the consumer will lose the right to withdraw from the contract after providing express consent to start the provision of the digital content. That said, be assured that this is a legal requirement and that our only concern is your satisfaction; therefore, we will support every order without imposing cancellation due to this page.